Frequently Asked Questions

Let’s jump on a call. Even if you’re not sure what you need or don’t understand our services completely, we’re always happy to walk you through our offerings and brainstorm how we can help.

Every project is different. Some smaller projects take only hours while others take days. Larger projects take weeks. When your projects start, we will send you project details including timing expectations so you’re informed from the beginning. If the timeline doesn’t align with your needs, just let us know, and we will work to expedite.

If you need to cancel or pause your membership, please contact our support team. We’ll guide you through the process and ensure everything is handled smoothly.

To maximize your membership benefits, we recommend having your information organized before submitting a request. This way, we work efficiently and maximize the time we have devoted to your needs. Providing feedback within 24 hours also helps us move faster.

Absolutely! If you need to adjust your membership level, please reach out to our team. We’ll help you transition smoothly and ensure you have the right plan for your needs.

Our dedicated support team is available to assist you with any questions or concerns you might have. We aim to respond promptly and provide effective solutions.

We’re committed to your satisfaction. If you’re not satisfied with our services, we encourage you to contact us. We’ll work with you to resolve any issues or discuss a refund based on our service.

We take data privacy very seriously. Our team follows stringent guidelines to ensure your data, information and private offerings are secure and used responsibly. You can find more details on our privacy policy page.

You can reach our support team via hello@tenderling.com. We’re always here to help address any questions or concerns you might have.