Frequently Asked Questions
We’ve gathered answers to some of the most common questions about our brand membership. Whether you’re just starting out or have been a part of our community for a while, this section is designed to help you quickly find the information you need.
Our Brand Membership is an ongoing partnership designed to give your hotel dedicated creative and branding support each month. We become your “in-house brand team,” delivering everything from collateral and campaigns to website updates and signage.
Each membership includes a set number of touchpoints across various sizes, depending on time and effort to complete. When you join, we start with a strategic planning session to identify your property’s most important needs. We’ll prioritize projects and create a monthly plan with your dedicated Brand & Design Specialist based on your membership selection.
Of course! You can upgrade or downgrade your membership level as your hotel’s needs change. Adjustments will take effect at the beginning of the next billing cycle.
Unused touchpoints don’t roll into the next month. Instead, we guide you in planning monthly projects so your membership value is fully maximized.
Billing is automatic through a secure monthly withdrawal. You’ll receive receipts each month for your records.
Yes! Annual billing is available for hotels that prefer upfront planning.
Absolutely. We recommend providing 30 days’ notice so we can wrap up in-progress work and ensure all files are delivered.
You’ll have access to a personalized membership dashboard where you can:
- Submit new requests
- Track project status and timelines
- Communicate directly with your Brand & Design Specialist
- Review deliverables and approvals
Deliverables are provided in your desired format—typically high-resolution PDFs for print projects and optimized digital versions for screens.
Most requests are completed within 3–5 business days. Larger or more complex projects will be scheduled in collaboration with your desired timeline.
We do accommodate rush requests when possible. Depending on team capacity, additional fees may apply for expedited delivery.
We cover a wide range of brand and design needs, including:
- Guest-facing collateral (menus, brochures, signage, maps)
- Sales and marketing materials (ads, presentations, event pieces)
- Digital graphics (social media, e-blasts, digital signage)
- Website updates
Our team will always ensure that digital PDFS are ADA compliant when they will be used on your website. When you submit a request, we ask that you specify the project’s usage so our team knows how the touchpoint will be viewed.
Absolutely! We can manage production and printing on your behalf—sourcing the best quality and pricing from our network of vendors. Finished materials are shipped directly to your hotel or chosen destination.
With access to your site, our team can update copy, refresh design elements, add new content or optimize pages for performance.
All design and content updates to your website will be fully tested for ADA compliance prior to sending for approval or launch.
Minor site updates and refreshes are included. Larger redesigns or full-site builds are scoped separately, with membership hours applied where possible.
You’ll be paired with a dedicated Brand & Design Specialist who manages your requests and ensures consistency across all projects. Behind the scenes, they’re supported by our creative directors and design team—so you always have a full studio backing you.
We schedule check-ins and strategic planning sessions to keep projects on track and help you fully maximize your membership. Our goal is to provide proactive support—not just respond to requests.
We specialize in hospitality, meaning we understand your industry, your guests and your need for speed and consistency. We become an extension of your team—focused on growing your brand’s impact month after month.
