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At Tenderling Brand Strategy & Design, we’re dedicated to providing an exceptional membership experience. We believe in the value of our services and want to assure you that we’re here to support you every step of the way.

Key Components of Our Guarantee

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Quality Service Assurance

We guarantee that our membership services will be delivered with the highest level of professionalism and care. Our team is committed to resolving any issues promptly, ensuring you have a positive experience.

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Timely Support

We offer dedicated support channels, available Monday through Friday from 9am-5pm CT, to address any questions or concerns you might have. Our aim is to provide swift and effective solutions, ensuring minimal disruption to your experience.

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Satisfaction Guarantee

We’re confident in the value of our membership services. If, within 30 days of joining, you’re not satisfied with our offerings, we’ll work with you to resolve the issue. If the problem cannot be resolved, we may offer a refund or a complimentary service extension, depending on the circumstances.

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Continuous Improvement

We’re committed to continuously improving our services based on your feedback. Your input is invaluable in helping us refine and expand our offerings. You can always contact us at feedback@tenderling.com with any input.

We're committed to delivering exceptional service and ensuring your satisfaction. We look forward to serving you and earning your loyalty. 

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          Membership Package Deliverables

          To help you make the most of your creative budget, we’ve developed a simple system:

          Large Touchpoints cover more time-intensive deliverables, Medium Touchpoints are in-between projects and Small Touchpoints are quicker-turn items.

          If you’re ever unsure where something falls—or just want to talk it through—your dedicated Brand & Design Specialist is here to help. Just reach out anytime!

          Large Touchpoints

          Marketing & Sales Materials
          • Multi-Page Property Brochure (Digital or Printed)
          • Multi-Page Meetings and Events Brochure (Digital or Printed)
          • Event Programs and Invitations
          • Trade Show Displays and Backdrops
          • Speciality Branded Trade Show Gifts
          • Large Format Marketing Posters and Displays
          • Presentation Formatting or Template
          • Social Media Template Design and/or Setup
          • Web Landing Page
          • Brand Pattern
          • Animated Ad Set
          • Wedding Brochure
          Front of House & Guest Areas
          • Wall Graphics and Custom Framed Artwork
          • Elevator Wrap Graphics
          • Key Cards and Sleeves
          • Music Playlist
          • Digital Displays
          • Directional Signage
          • Promotional Window Graphics
          In-Room
          • Digital or Print Compendium
          • In-Room Dining Menu
          Food & Beverage
          • Restaurant Storefront Signage
          • Bar Backdrop Displays
          • Menu Containers (Large Format)
          • Outdoor Dining Umbrellas and Banners
          • Restaurant Menus and Wine Lists
          • Take-Out Containers and Bags
          • Event Posters
          • Catering Menu

          Medium Touchpoints

          Marketing & Sales Materials
          • Business Card Design
          • Meeting and Event One-Sheet
          • Fact Sheets
          • Direct Mail Pieces
          • Concierge Recommendation Cards
          • Conference and Event Backdrop Banners
          • Branded Retail (Shirts/Cups/Totes)
          • Digital Ad Template Design
          • Ongoing Website Edits
          • Floor Plans
          • Stylized Area Map
          • Static Ad Set
          • General Flyers/Promos
          Front of House & Guest Areas
          • Vehicle Branding for Complimentary Cars
          • A-Frame Signage Design
          In-Room
          • Digital TV Welcome Screens
          • Amenity Bottles (Shampoo, Conditioner, Lotion)
          • Coffee Cups, Sleeves and Water Bottles
          • DND Hangers
          • Minibar Menu
          • Welcome Letter
          • Housekeeping/Maintenance Door Hangers
          • Breakfast Menu Door Hanger
          Food & Beverage
          • Seasonal Menus
          • Buffet Displays
          • Cocktail Coasters
          • To-Go Coffee Cups and Sleeves
          • Table Tents
          • Event/Holiday Flyers
          • Kids Menu Sheet

          Small Touchpoints

          Marketing & Sales Materials
          • Business Card Name Updates
          • Luggage Tags
          • Guest Satisfaction Survey/Review Cards
          • Social Media Posts (based on templates)
          • Digital Ad Updates (based on templates)
          • Postcards
          Front of House & Guest Areas
          • Guest Recovery Coupon
          • Key Card Insert
          • Flags
          In-Room
          • Bathroom Mirror Decals
          • Bathrobes and Slippers (Item and/or Hanger)
          • Laundry Bags
          • Note Pads
          • Branded Pens
          • Turndown Card
          • Engineering or Housekeeping Card
          • Hang Tag
          Food & Beverage
          • Restaurant Menu and Wine List Updates
          • Buffet Station Signage Cards
          • Cocktail Napkins
          • Branded Stirrers and Straws
          • Lapel Pins
          • Table Reservation Signs
          • Check Stuffer Design
          • Vouchers

          Membership Package Deliverables

          To help you make the most of your creative budget, we’ve developed a simple system:

          Large Touchpoints cover more time-intensive deliverables, Medium Touchpoints are in-between projects and Small Touchpoints are quicker-turn items.

          If you’re ever unsure where something falls—or just want to talk it through—your dedicated Brand & Design Specialist is here to help. Just reach out anytime!

          Large Touchpoints

          Marketing & Sales Materials
          • Multi-Page Property Brochure (Digital or Printed)
          • Multi-Page Meetings and Events Brochure (Digital or Printed)
          • Event Programs and Invitations
          • Trade Show Displays and Backdrops
          • Speciality Branded Trade Show Gifts
          • Large Format Marketing Posters and Displays
          • Presentation Formatting or Template
          • Social Media Template Design and/or Setup
          • Web Landing Page
          • Brand Pattern
          • Animated Ad Set
          • Wedding Brochure
          Front of House & Guest Areas
          • Wall Graphics and Custom Framed Artwork
          • Elevator Wrap Graphics
          • Key Cards and Key Card Sleeves
          • Music Playlist
          • Digital Displays
          • Directional Signage
          • Promotional Window Graphics
          In-Room
          • Digital or Print Compendium
          • In-Room Dining Menu
          Food & Beverage
          • Restaurant Storefront Signage
          • Bar Backdrop Displays
          • Menu Containers (Large Format)
          • Outdoor Dining Umbrellas and Banners
          • Restaurant Menus and Wine Lists
          • Take-Out Containers and Bags
          • Activation Branding
          • Event Posters
          • Catering Menu

          Medium Touchpoints

          Marketing & Sales Materials
          • Business Card Design
          • Meeting and Event One-Sheet
          • Fact Sheets
          • Direct Mail Pieces
          • Concierge Recommendation Cards
          • Conference and Event Backdrop Banners
          • Branded Retail (Shirts/Cups/Totes)
          • Digital Ad Template Design
          • Ongoing Website Edits
          • Floor Plans
          • Stylized Area Map
          • Static Ad Set
          • General Flyers/Promos
          Front of House & Guest Areas
          • Vehicle Branding for Complimentary Cars
          • A-Frame Signage Design
          In-Room
          • Digital TV Welcome Screens
          • Amenity Bottles (Shampoo, Conditioner, Lotion)
          • Coffee Cups, Sleeves and Water Bottles
          • DND Hangers
          • Minibar Menu
          • Welcome Letter
          • Housekeeping/Maintenance Door Hangers
          • Breakfast Menu Door Hangers
          Food & Beverage
          • Seasonal Menus
          • Buffet Displays
          • Cocktail Coasters
          • To-Go Coffee Cups and Sleeves
          • Table Tents
          • Event/Holiday Flyers
          • Kids Menu Sheet

          Small Touchpoints

          Marketing & Sales Materials
          • Business Card Name Updates
          • Luggage Tags
          • Guest Satisfaction Survey/Review Cards
          • Social Media Posts (based on templates)
          • Digital Ad Updates (based on templates)
          • Postcards
          Front of House & Guest Areas
          • Guest Recovery Coupon
          • Key Card Insert
          • Flags
          In-Room
          • Bathroom Mirror Decals
          • Bathrobes and Slippers (Item and/or Hanger)
          • Laundry Bags
          • Note Pads
          • Branded Pens
          • Turndown Card
          • Engineering or Housekeeping Card
          • Hang Tag
          Food & Beverage
          • Restaurant Menu and Wine List Updates
          • Buffet Station Signage Cards
          • Cocktail Napkins
          • Branded Stirrers and Straws
          • Lapel Pins
          • Table Reservation Signs
          • Check Stuffer Design
          • Vouchers

          Membership Package Deliverables

          To help you make the most of your creative budget, we’ve developed a simple system:

          Large Touchpoints cover more time-intensive deliverables, Medium Touchpoints are in-between projects and Small Touchpoints are quicker-turn items.

          If you’re ever unsure where something falls—or just want to talk it through—your dedicated Brand & Design Specialist is here to help. Just reach out anytime!

          Large Touchpoints

          Marketing & Sales Materials
          • Multi-Page Property Brochure (Digital or Printed)
          • Multi-Page Meetings and Events Brochure (Digital or Printed)
          • Event Programs and Invitations
          • Trade Show Displays and Backdrops
          • Speciality Branded Trade Show Gifts
          • Large Format Marketing Posters and Displays
          • Presentation Formatting or Template
          • Social Media Template Design and/or Setup
          • Web Landing Page
          • Brand Pattern
          • Animated Ad Set
          • Wedding Brochure
          Front of House & Guest Areas
          • Wall Graphics and Custom Framed Artwork
          • Elevator Wrap Graphics
          • Key Cards and Key Card Sleeves
          • Music Playlist
          • Digital Displays
          • Directional Signage
          • Promotional Window Graphics
          In-Room
          • Digital or Print Compendium
          • In-Room Dining Menu
          Food & Beverage
          • Restaurant Storefront Signage
          • Bar Backdrop Displays
          • Menu Containers (Large Format)
          • Outdoor Dining Umbrellas and Banners
          • Restaurant Menus and Wine Lists
          • Take-Out Containers and Bags
          • Activation Branding
          • Event Posters
          • Catering Menu

          Medium Touchpoints

          Marketing & Sales Materials
          • Business Card Design
          • Meeting and Event One-Sheet
          • Fact Sheets
          • Direct Mail Pieces
          • Concierge Recommendation Cards
          • Conference and Event Backdrop Banners
          • Branded Retail (Shirts/Cups/Totes)
          • Digital Ad Template Design
          • Ongoing Website Edits
          • Floor Plans
          • Stylized Area Map
          • Static Ad Set
          • General Flyers/Promos
          Front of House & Guest Areas
          • Vehicle Branding for Complimentary Cars
          • A-Frame Signage Design
          In-Room
          • Digital TV Welcome Screens
          • Amenity Bottles (Shampoo, Conditioner, Lotion)
          • Coffee Cups, Sleeves and Water Bottles
          • DND Hangers
          • Minibar Menu
          • Welcome Letter
          • Housekeeping/Maintenance Door Hangers
          • Breakfast Menu Door Hanger
          Food & Beverage
          • Seasonal Menus
          • Buffet Displays
          • Cocktail Coasters
          • To-Go Coffee Cups and Sleeves
          • Table Tents
          • Event/Holiday Flyers
          • Kids Menu Sheet

          Small Touchpoints

          Marketing & Sales Materials
          • Business Card Name Updates
          • Luggage Tags
          • Guest Satisfaction Survey/Review Cards
          • Social Media Posts (based on templates)
          • Digital Ad Updates (based on templates)
          • Postcards
          Front of House & Guest Areas
          • Guest Recovery Coupon
          • Key Card Insert
          • Flags
          In-Room
          • Bathroom Mirror Decals
          • Bathrobes and Slippers (Item and/or Hanger)
          • Laundry Bags
          • Note Pads
          • Branded Pens
          • Turndown Card
          • Engineering or Housekeeping Card
          • Hang Tag
          Food & Beverage
          • Restaurant Menu and Wine List Updates
          • Buffet Station Signage Cards
          • Cocktail Napkins
          • Branded Stirrers and Straws
          • Lapel Pins
          • Table Reservation Signs
          • Check Stuffer Design
          • Vouchers